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Keyword: Quality Gap × Clear all

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Service Quality Perception and Its Impact On Customer Satisfaction In Islamic Banks of Malaysia

Hasnan Baber ·Malaysian Journal of Consumer and Family Economics ·2019

The study is aimed to investigate the gap between the level of service quality expectations and perception and its impact on customer satisfaction in Islamic banks of Malaysia. Shariah Compliance dimension was included in the SERVQUAL model...

Malaysia Islamic banks Service Quality Quality Gap

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