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Keyword: Services Quality, Islamic Banking, Customer Satisfaction, Assurance, Malaysia × Clear all
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Measurements of Service Quality of Islamic Banking in Malaysia: A Non-Malaysian Customers’ Perspective

Abdo Yousef Qaid Saad · Amer M Alhusini Alshehri ·Journal of Asian Finance, Economics and Business ·2021 ·JEL: M00, M31, G1, G2, G21

The study aims to measures the service quality of Islamic banking in Malaysia from non-Malaysian customers’ perspective based on the six different dimensions of the SERVQUAL model, namely, Shariah, assurance, reliability, tangibles, empathy...

Services Quality, Islamic Banking, Customer Satisfaction, Assurance, Malaysia

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