Hasnan Baber ·Malaysian Journal of Consumer and Family Economics ·2019
The study is aimed to investigate the gap between the level of service quality expectations and perception and its impact on customer satisfaction in Islamic banks of Malaysia. Shariah Compliance dimension was included in the SERVQUAL model...
Muhamed Zulkhibri ·Journal of Economics, Finance and Administrative Science ·2018
Purpose This paper aims to examine the distributional differences of Islamic bank financing responses to financing rate across bank-specific characteristics in dual banking system. The study also aims to provide understanding of how efficie...